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Gridspertise - Technical Support Smart Meter

General Information

Country
Italy
State/Region
Lombardia
City
Milano
Team
Grids and Innovability
Seniority
Specialist (2-4 years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
11-Dec-2024
Expiration Date
31-Dec-2024
Company
Gridspertise s.r.l.

Description and Requirements

The Customer Success Unit, within Gridspertise, is looking for a Technical Support in Smart Meter.

At Gridspertise, we’re not just keeping up with the future – we’re creating it.

As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digi-talization, we are committed to pushing the boundaries of innovation every day.

By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and auto-mation at the edge, fostering change across the industry and society.

Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects an work with the latest technologies on the market.

We are looking for highly motivated, talented, and visionary individuals eager to shape the electric future with us.

Join us and be part of the team that’s revolutionizing smart grids!

What you will do:

The relevant perimeter Technical Support, Operation and Pilots Europe covers all the contracts within Europe, being the unit responsible for all the technical activities after sales. The unit provides technical support to all the grid technologies managed by Gridspertise. Within this technical perimeter, the aim is to provide all technical support need to achieve the maximum effectiveness from the Gridspertise solution. Working in this area means dealing with the most innovative technology in its field and be involved in the biggest projects of the Company, you will be responsible for all activities related to:

  • Provide local and remote technical support to all the internal and external stakeholders of the relevant perimeter (Troubleshooting);
  • Provide local and remote operation support to all the internal and external stakeholders of the relevant perimeter;
  • Provide first level and specialized support to the relevant functions;
  • Lead and train the relevant stakeholders in technical activities (use of devices, remote systems, tools, etc.) interacting with multidisciplinary groups from different countries;
  • Support initial and critical phases of new projects/contracts (installation, commissioning, fine-tuning, KPIs achievement, etc.);
  • Manage and support pilots and PoCs.

Who you are:

Master’s degree in Engineering, (preferably: Electric, Electronic or Telecommunication) with:
 
  • 2 or more years in job experience related to Smart Meter (Telegestione);
  • Knowledge of distribution network systems and grid operations;
  • Knowledge of Standard Protocol Communication (DLMS, PRIME, etc.);
  • Knowledge of Technical standards and regulations applicable for smart meter devices;
  • Knowledge of TLC networks operation (3G, 4G, 5G, TCP/IP, etc.);
  • Experience in problem solving and participation of medium/high complexity project;
  • English (at least B2) and any other foreign language would be considered a plus.

What we search in you:

  • Deep collaboration & Openness;
  • Engagement & Development;
  • Decision Making;
  • Smart & Lean Approach;
  • Think bigger;
  • Customer orientation.

What we offer:

  • A permanent contract in Milan;
  • Personal development and empowerment paths;
  • Agile working and remote working possibilities;
  • Welfare system which includes supplementary healthcare, wellbeing programs, family care, employee discounts programs.


We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27