Job ID 2440

Business Process Analyst

Informazioni generali

Sector 3
Customer Operations and Retail
Expert, Senior
Tipo di Lavoro
Tempo indeterminato
Tipo di assunzione
Tempo pieno
Modalità di lavoro
Data pubblicazione
Data di Scadenza
ENEL Energie Muntenia

Descrizione e Requisiti

Company: Enel Energie Muntenia
Department: Commercial Planning, Performance & Quality Management
Location: Bucharest
Contract type: indefinite period


  • Has a deep understanding of processes and systems from the assigned commercial area (Sales, Marketing, Activation, Billing, Credit & Collection, Customer Care, etc.);
  • Manages, documents and keeps up to date the processes and updated processes from the assigned area ;
  • Keeps process design documents up to date, launches new design documents when needed, involves the business specialist in order to ensure coherence and process harmonization throughout the company ;
  • For each system request, helps business specialist to calculate the benefits and explains the cost-benefits analysis;
  • Follows-up the requests in Jira and keeps them up to date;
  • Participates actively in clarifying and designing process implementation or modification meetings;
  • Prepares and validates with stakeholders the UAT test scenarios and follows-up the UAT development and closing;
  • Colaborate with Training departments in order to make sure all training materials are updated and provides support for internal trainers.


  • 3+ years of previous experience in programme and project management, using SAP, Salesforce, Marketing Cloud, JIRA;
  • Bachelor's degree;
  • Proven experience in the project management planning, resource management,
    cost management, risk management, document management, communication and
    time reporting;
  • Solid knowledge of commercial quality standards and processes;
  • Advanced Romanian and English, both spoken and written;
  • Hands on experience in one of the following functions is considered a plus: Sales
    Support, Activation, Billing, Credit/Collection, Finance;
  • Strong working knowledge of MS Office;
  • Strong familiarity with project management software tools, methodologies, and
    best practices;
  • Previous experience in managing complex cross-functional projects in a
    multicultural environment is considered a plus.

Soft skills: 

  • Organizational skills with the ability to manage multiple deadlines and prioritize
  • Ability to foster positive relationships with internal and external stakeholders,
    ensuring open cooperative environment;
  • Strong sense of personal ownership and responsibility;
  • Solid experience working in teams and a matrix organization;
  • Great team player, resilient;
  • Hands-on mentality with the ability to find pragmatic solutions.

What we offer:

  • Be a part of the Energy Transition Revolution: Making clean electrification possible;
  • Be part of the Enel Group family, one of the top Utilities companies in the world;
  • Professional development opportunities also in other countries;
  • International working environment and travel opportunities;
  • Competitive salary package;
  • Soft Skills and Technical Trainings;
  • Hybrid working model (Office/SmartWorking);
  • The integration program in a professional, young and dynamic team;
  • Paid subscription to a network of private medical clinics;
  • Bonus vacation days (Birthday, Energetician's Day);
  • Special offers from our business partners;
  • Extra days off depending on seniority;
  • Reimbursement of part of the holiday ticket;
  • Bookster.

What else do you need to know?
We inform you that all applications received will be treated confidentially. Only the selected candidates will be contacted for an interview, the rest of the applications being kept in the Enel database for a period not exceeding three years.

ENEL is a multigenerational company, characterized by the values of diversity and inclusion. Regardless of age, ethnicity, gender or disability, here you will find all the support you need to adapt and achieve performance. Because in ENEL, differences become opportunities!

We are a multinational energy company, one of the world’s leading integrated electricity and gas operators as well as one of the leading producers of green energy. We work across all 5 continents, we are approximatelypeople from all around the world.

Enel Energie Muntenia

Enel Energie Muntenia is, together with Enel Energie, one of the supply companies of the Enel Group in Romania. The company offer includes both electricity and natural gas products, as well as added value services (such as assistance services, lighting products, insurance services, air conditioning, etc) for the clients whose needs we serve at our best.