Job ID 2966

Gridspertise - Technical Support Smart Grids

Informazioni generali

Customer Operations and Retail
Junior (0-1 anni di esperienza), Specialist (2-4 anni di esperienza)
Tipo di Lavoro
Tempo indeterminato
Tipo di assunzione
Tempo pieno
Modalità di lavoro
Data pubblicazione
Data di Scadenza
Gridspertise s.r.l.

Descrizione e Requisiti

The team Manufacturing, Operations and Service Unit, within Gridspertise is looking for a Technical Support.

Gridspertise is a new, fast-paced global organization with a unique expertise and technological know-how in distribution grids on a global scale set-up in 2021 as a carve-out of Enel’s twenty-year-long experience in grid digitalization.

Every day we strive to create a greener and more electric future for generations to come by offering cutting edge sustainable solutions to Distribution System Operators worldwide and deliver a new era of sustainable and reliable smart grids.

We are company made of people who aspire to achieve results that enable our teams, our customers, and ultimately the world to prosper. We are looking for highly-motivated, talented, visionary and curious people that are willing to accelerate electric future with us.

Would you like to get involved in a customer oriented, innovative and dynamic context? Join us!

What you will do:

The relevant perimeter Operation & Technical Support Europe covers all the contracts within Europe, being the unit responsible for all the technical activities after sales. The unit provides technical support to all the grid technologies managed by Gridspertise, like smart metering and smart grids. Within this technical perimeter, the aim is to provide all technical support need to achieve the maximum effectiveness from the Gridspertise solution. Working in this area means dealing with the most innovative technology in its field and be involved in the biggest projects of the Company, you will be responsible for all activities related to:

• To provide local and remote technical support to all the internal and external stakeholders of the relevant perimeter (Troubleshooting)
• To provide first level and specialized support to the relevant functions
• To lead and train the relevant stakeholders in technical activities (use of devices, remote systems, tools, etc.) interacting with multidisciplinary groups from different countries
• To support initial and critical phases of new projects/contracts (installation, commissioning, fine-tuning, KPIs achievement, etc.)
• To manage and support pilots and PoCs

Who you are:

Bachelor’s/Master’s Degree preferably in Electric, Electronic or Telecommunication with:

• 2 years of work experience
• Knowledge of distribution network systems and grid operations
• Knowledge of Smart grid technologies (RTU, RGDAT, RGDM, etc.)
• Knowledge of Technical standards and regulations applicable for smart grid or smart meter devices
• Knowledge of TLC networks operation (3G, 4G, 5G, TCP/IP, etc.)
• Experience in problem solving and participation of medium/high complexity project
• English (at least B2)

Note: The scope and the perimeter of the unit requires the availability to travel

It would be considered a plus:

• Familiarity with distribution network systems and grid operations
• Any other foreign language, especially Spanish

What we search in you:

• Entrepreneurship, aptitude for challenges and working on projects;
• Problem solving, activity planning and deadline management skills;
• Excellent interpersonal/communication skills and ability to interface with all levels of the organization and stakeholders of all kinds;
• Ability to establish effective relationships;
• Collaborative and open approach to teamwork with ability to adapt quickly;
• Proactivity.

What we offer:

• Personal growth and programs of empowerment
• Extensive flexible and remote work options in accordance with organizational needs
• Corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more
• Permanent contract in Milan

Who we are:

Gridspertise offers grid intelligent devices, end-to-end cloud-edge platform solutions, and services to accelerate the digital transformation of electricity distribution grids across three main areas: metering and grid edge digitalization, network infrastructure digitalization, field operation digitalization.
The Company’s portfolio is designed as an open ecosystem, easy to integrate with Distribution System Operators' existing infrastructure, combining intelligent and automated grid devices with ready-to-use modular applications, running at central level as well as on the edge.
The company was set-up in 2021 as a carve-out of Enel’s twenty-year-long experience in developing, testing, and scaling up digital technologies to transform legacy distribution networks into smart grids. Gridspertise is today jointly controlled by the Enel Group and the leading global alternative investment manager CVC Capital Partners.
The Company has inherited a significant intellectual property portfolio of over 350 patents and combines its expertise in grid digitalization with cutting-edge solutions from leading technology partners to tackle the evolving digitalization needs of the energy market.
The Company is headquartered in Italy with subsidiaries in Spain, Brazil, India and the United States.
Current target markets include Europe, Latin America and North America, expanding towards Asia-Pacific and Africa, where investments in power grids will drive infrastructure upgrade projects in the near future.

We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27