Job ID 9441

Senior Technical Onboarding Project Manager

Informazioni generali

Customer Operations and Retail
Expert (4-8 anni di esperienza)
Tipo di Lavoro
Tempo indeterminato
Tipo di assunzione
Tempo pieno
Modalità di lavoro
Data pubblicazione
Data di Scadenza

Descrizione e Requisiti

COMPANY: Enel North America Inc.
JOB TITLE: Senior Technical Onboarding Project Manager
LOCATION: 100 Brickstone Sq. Andover, MA 01810
  • Responsible for all aspects of onboarding for the company’s new commercial, industrial, and residential customers which are participating in demand response or purchasing/installing an
  • EV charging station;
  • Develop technical scope of work for on-site equipment installation, software configuration, customer education, and development of a customized energy reduction plan which maximizes
  • customer value;
  • Serve as an expert in multiple demand response programs, as well as the customer’s operational considerations;
  • Provide strategic sales support, serve as a market expert responsible for knowing how to participate and maximize value in a given market, serves as a market lead responsible for the
  • success of the market;
  • Support market enrollment activities, and lead and contribute to strategic projects and initiatives which support operations, mitigate risks, and take advantage of emerging opportunities;
  • Prepare for, schedule, and conduct meetings with representatives from all levels of the customer’s organization (e.g. Maintenance Manager, Plant Manager, Executive);
  • Develop a deep understanding of customers’ site operations in order to develop optimized energy reduction plans;
  • Analyze customer load data and energy reduction plan in order to quantify participation levels;
  • Assist customers in the installation and provisioning of EV charging solutions and metering solutions by clearly understanding their requirements and matching to the company’s platform
  • capabilities and best practices;
  • Plan and track program activities and provide regular internal and customer status reports;
  • Work with Services operations to support back-end processes and automation;
  • Support technical issues related to program marketing or reseller processes as required to support delivery;
  • Support project logistics such as shipping process and troubleshoot issues as needed; Assist customers in their software set-up and connectivity (WIFI, Cellular);
  • Train Site Administrators on JuiceNet Enterprise, Enel X Flex Platform, and Utilities Dashboard with user guide to ensure understanding of available tools;
  • Perform site-walks and process audits to determine customer DR capability;
  • Train customers on DR platform and prepare them for enrollment and dispatch;
  • Provide Level 2 & 3 support as needed;
  • Coordinate level 3 issues with engineering and product management as required, providing regular documentation and status;
  • Provide regular and frequent communication to customers regarding installations and outstanding actions or tasks;
  • Coordinate internal activities across departments, escalate as required to ensure timely response and action;
  • Analyze site meter readings and other information to ensure data is fit for its commercial purpose;
  • Identify opportunities to increase product footprint within the account;
  • Support testing activities: script documentation and testing to represent the view of the customer internally;
  • Capture uses cases as required for product development;
  • Provide input to the Product Development team to improve usability of the software and reduce time and cost to implement;
  • Provide support to early adopter programs;
  • Provide Support for Demand Response and other Utility programs;
  • Support the development and implementation of new products (e.g. solar, battery storage, customer control upgrades);
  • Support the Manager of Customer Onboarding with the development and execution of the team strategy and administrative duties such as reporting;
  • Recruit, hire, train, and manage Temporary/Contractor employees or Interns/Co-ops (typically 6-month duration);
  • Travel required up to 10%. Telecommuting permitted up to 80%

The position requires a Bachelor’s degree, or foreign equivalent, in Business, Environmental Science, Engineering, or a related field plus five (5) years of experience in the job offered or a related occupation. Position also requires demonstrable experience with each of the following:
  • Developing and managing project teams to successfully deliver metrics of quality, timeliness, budget and customer satisfaction;Sustainability practices, alternative and renewable energy;
  • Electricity markets and utility incentive programs, specifically demand response;
  • Distributed energy resources (DER) including backup generation, electric vehicle charging infrastructure, solar panels, and battery storage;
  • Energy management for commercial and industrial facilities;
  • Project management skills, especially managing multiple customer onboarding or implementation projects simultaneously;
  • Developing and managing project teams to successfully deliver metrics of quality, timeliness, budget and customer satisfaction;
  • Data analytics, specifically with energy usage and demand data;
  • Salesforce fundamentals including Reporting, Dashboards, and Case workflows;
  • Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams, and Sharepoint;
  • Software and hardware development lifecycle;
  • Quality Assurance processes
  • Travel required up to 10%. Telecommuting permitted up to 80%.
REFER TO: To apply, please send email to referencing job code 20864.99.