Job ID 991

Team Lead - Operations ( Bills processing BPO )

Informazioni generali

Mumbai, Mumbai Suburban, Navi Mumbai
Customer Operations and Retail
Tipo di Lavoro
Tempo indeterminato
Tipo di assunzione
Tempo pieno
Modalità di lavoro
Ibrido Ufficio principalmente
Data pubblicazione
Data di Scadenza

Descrizione e Requisiti

Job Title/Designation:

Team leader - UBM Operations

Employment Type:

Full Time, Permanent

Job Description:

About the Job role:

Enel X’s Customer Insights Global Operations Team provides service delivery of Enel’s Utility Bill Management (UBM) platform, with a focus on ensuring operational excellence in data acquisition, data management processing, and data delivery into the array of Customer outcomes supported by UBM.

Leading Data Management team to ensure proper account and tariff configuration, Data Processing team to ensure steady delivery against processing SLAs

What you will do:

  • Lead the team to achieve comprehensive, cost effective and consistent service delivery as per SLA
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Direct control and supervision of the daily production queue to achieve SLAs
  • Workflow management and resource allocation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Responsible for RCA and CAPA
  • Recognize high performance and reward accomplishments
  • Manage poor performance via performance improvement programs
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Familiarity with data management trends, ability to analyze complex situations and derive inferences / insights to create workable actions
  • Develops and drives process improvement initiatives, understands their impact on upstream processes

Who you are and What we search in you:

  • Push self to achieve personal goals consistently; evolve and break boundaries to exceed goals
  • Possess an ownership mentality
  • Always looking to excel in his or her role, advance knowledge and skillset; consistently seeking growth opportunities, professionally and personally
  • Solution-oriented; proactive in addressing and resolving issues or brick walls that arise
  • Accountability; ability to admit faults, learn from mistakes, and make a concrete effort to improve
  • Responsiveness and excellent written & verbal communication skills
  • Organization and time-management skills; ability to balance multiple priorities at once and consistently meet deadlines in a fast-paced environment

What we offer:

Hybrid full time employment at Enel X Mumbai, India – Lower Parel East

Monthly Salary and Quarterly Performance Bonus

Statutory Benefits

Term Insurance and Wellness Benefits

Currently Hybrid Working - IT Infrastructure will be provided by the company

About Company

Enel X Services India Private Limited Enel X is Enel's global business line dedicated to developing innovative products and digital solutions in sectors in which energy is showing the greatest potential for transformation: cities, homes, industries and electric mobility. Enel X holds the leading position in demand response programs globally, with over 6 GW of demand response capacity currently managed and assigned in the Americas, Europe, Asia and Oceania. We promote work flexibility recognizing the importance of wellbeing and work-life balance.

Who we are:

We are a multinational energy company, one of the world’s leading integrated electricity and gas operators as well as one of the leading producers of green energy. We work across all 5 continents, we are approximately 68,000 people from all around the world.

Innovation, Trust, Proactivity and Responsibility are the core values of our Organization. We are always looking for different perspectives, ideas and points of view. Each person is important to us, independently from their gender, age, nationality, ability or any other form of diversity or specificity. We are a people focused Company and we work to empower all our colleagues through development programs and lifelong learning.
We promote work flexibility recognizing the importance of well-being and work-life balance.

Find out more information on our website: