Enel Spa

Enel X Global Retail is Enel Group’s business line dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy.

A world leader in the field of energy supply, energy management services, and electric mobility to foster electrification, it accompanies all of its customers through their energy transition, developing value-creating solutions. Enel X Global Retail offers an ecosystem of sustainable, efficient, easy-to-find, personalized products and services built around customer needs. Enel X Global Retail provides electricity, integrated and innovative energy services to over 61 million customers worldwide, households, small offices, enterprises, and municipalities.

Furthermore, around the world, it offers flexibility services aggregating 9.6 GW and has installed over 3 million lighting points as well as more than 25,300 owned public charging points for electric mobility.

About the role

This position holds a great responsibility, as you will assume a pivotal role in shaping and implementing the documentation framework essential for various teams and stakeholders at both global and local levels. Collaborating closely with our project manager, your responsibility will be to maintain consistency and uphold the quality standards across our operations teams worldwide. Your proficiency in communication and grasp of intricate systems is imperative, coupled with a steadfast dedication to delivering exceptional customer service. These qualities will enable you to effectively support your colleagues at Enel X and thrive in this role.

What you'll do

• Documenting Procedures: Creating and maintaining documentation for standard operating procedures (SOPs), guidelines, and workflows related to various operational tasks. This includes documenting both technical processes and non-technical procedures.
• Creating Technical Manuals: Developing technical manuals, user guides, and system documentation for hardware, software, and other technological systems used within the organization. These documents help users understand how to effectively operate and troubleshoot systems.
• Maintaining Documentation Standards: Ensuring that documentation follows established standards, formats, and templates. This helps maintain consistency and clarity across all documentation produced by the teams.
• Version Control: Managing version control for documentation to track changes, updates, and revisions. This ensures that the most up-to-date information is available to stakeholders and team members.
• Collaboration with Teams: Collaborating with various teams, such as IT, operations, quality assurance, and compliance, to gather information and ensure that documentation accurately reflects current processes and practices.
• Training Support: Providing support for training programs by creating training materials, manuals, and guides to help employees understand and utilize operational procedures effectively.
• Documentation Review: Reviewing and editing documentation to ensure accuracy, clarity, and completeness. This may involve soliciting feedback from subject matter experts and stakeholders.
• Troubleshooting Guides: Develop troubleshooting guides and knowledge base articles to assist users in resolving common issues independently.
• Documentation Accessibility: Ensuring that documentation is easily accessible to relevant stakeholders through appropriate channels such as intranet portals, knowledge bases, or document management systems.
• Compliance and Audit Support: Ensuring that documentation meets regulatory compliance requirements and assisting with audits by providing requested documentation and evidence of adherence to standards and procedures.
• Continuous Improvement: Proactively identifying opportunities to improve documentation processes, tools, and templates to enhance efficiency and effectiveness.
• Knowledge Transfer: Facilitating knowledge transfer within the organization by documenting tribal knowledge and best practices, and ensuring that critical information is not lost due to employee turnover or transitions.

What you’ll bring

• A bachelor's degree in Information Technology, Computer Science, Technical Writing, Communications, or a related field is preferred, although relevant experience will also be considered.
• Prior experience in technical writing, documentation management, or a related field is highly beneficial (technical manuals, user guides, SOPs, process documentation, or other forms of technical documentation).
• Familiarity with industry standards, best practices, and regulatory requirements related to documentation (e.g., ISO 9001, ITIL, GDPR) may be beneficial, depending on the specific industry and organizational needs.
• In addition, strong technical aptitude and proficiency with various software tools used for documentation purposes, such as Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, version control systems (e.g., Git), content management systems (CMS), and documentation authoring tools (e.g., Confluence, SharePoint, MadCap Flare).