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Demand Response Operations Analyst (Remote - USA)

General Information

Country
USA
State/Region
Massachusetts
City
Andover
Team
Retail
Seniority
Expert (4-8 years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
15-Jan-2025
Expiration Date
31-Mar-2025
Company
Enel North America, Inc

Description and Requirements

Who We Are:
Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s "Companies that are Changing the World." It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals, and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.


The Opportunity:
Enel X has an immediate need for a Demand Response Operations Analyst. This team helps deliver on our North American demand response (DR) program commitments by leading implementation, managing execution, and coordinating operational support for Enel X’s demand response programs.

The ideal candidate will have a robust understanding of the DR business and a strong desire to become a domain expert in DR program rules, propriety systems, and operational protocols. This role will steer the execution of new and existing programs to consistently meet energy reduction targets. The DR Operations team thrives on a culture of continuous improvement, and the ideal candidate will have experience identifying areas for improvement and successfully managing projects to achieve business objectives. Opportunities for growth will become apparent in the areas of operational efficiency, customer experience, system & process alignment, and cross-functional leadership.


What You'll Do At Enel North America:
Responsibilities, include, but not limited to:
  • Create and adapt operating procedures for all assigned programs.
  • Establish an understanding of assigned program regulations and operational implications.
  • Coordinate the development of all program-specific content for mass communication with customers.
  • Monitor systems and escalate any configuration errors or software bugs to the appropriate teams.
  • Facilitate the cross-functional implementation of assigned new DR programs in North America.
  • Drive performance management activities throughout the program season to optimize portfolio delivery, including coordination of customer outreach, survey data collection & analysis.
  • Train the Real-Time Operations Team on assigned programs as well as Utility stakeholders on dispatch procedures using proprietary software.
  • Build reports and dashboards to support process visibility and cross-functional alignment.

Who You Are:
  • Previous work in energy management, power generation, demand response, or a related industry preferred
  • Experience in project management; facilitating cross-functional stakeholders to align and agree on a course of action
  • Adept systems thinker - naturally curious about how things are designed and built.
  • Demonstrated ability to manage high-stress situations calmly and effectively; thrive in a fast-paced, open, flexible environment
  • Meticulous attention to detail when tackling thorny problems
  • Self-motivated to initiate and follow-through on improvement projects
  • Looking to be a collaborative member of a deeply connected, mission-driven team

What You've Accomplished:
  • Bachelor’s degree in a related discipline
  • 3+ years of experience in an operational role

Diversity, Equity & Inclusion:
Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.

What Enel North America Offers You:
Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
Benefits are effective as of day one!
Some additional perks to working with Enel North America include:
  • 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
  • Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment. 
  • Paid leave programs 
  • The opportunity to grow and develop your career with the support and mentorship of senior leaders. 
  • The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable. 

An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.   

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