Job ID 11264

Global Flexibility Operations Analyst

General Information

Junior (0-1 years of experience), Specialist (2-4 years of experience)
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EnerNOC Ireland Ltd

Description and Requirements

Enel X Global Retail is Enel Group’s business line dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy.

A world leader in the field of energy supply, energy management services, and electric mobility to foster electrification, it accompanies all of its customers through their energy transition, developing value-creating solutions. Enel X Global Retail offers an ecosystem of sustainable, efficient, easy-to-find, personalized products and services built around customer needs. Enel X Global Retail provides electricity, integrated and innovative energy services to over 61 million customers worldwide, households, small offices, enterprises, and municipalities.

Furthermore, around the world, it offers flexibility services aggregating 9.6 GW and has installed over 3 million lighting points as well as more than 25,300 owned public charging points for electric mobility.

About the role

Enel X has a need for an Analyst on the Global Flexibility Operations team working with the Network Operations Center (NOC). We help deliver on our global Demand Response (DR) and Distributed Energy Resource (DER) program commitments by supporting building standardized, scalable & local processes for implementation, managing execution, and coordinating operations of Enel X’s Flexibility programs.

The ideal candidate will have a global perspective, a robust understanding of the DR business and a desire to build scalable systems for delivering our programs as well as a passion for improving customer experience to achieve successful portfolio performance. They will influence Product and advocate in local markets for standardized tools for the scalable execution of Flexibility products.

Key responsibilities

  • Collaborate with teams across different departments and regions to align operational strategies with organizational objectives, facilitate knowledge sharing, and drive continuous improvement.
  • Connect local teams to the teams in the Global Product Line (GPL) to leverage their expertise and capabilities;
    • At the local level, work closely with the Demand Response Operations (DRO) teams
    • At the global level, work closely with the Global Operations and Global Product teams

·        Support local teams to meet business objectives via training, process improvement, the adoption of appropriate tools and systems, escalating issues in a timely and efficient manner.

·        Advocate on behalf of local teams to ensure appropriate resources are allocated to meet business objectives.

·        Define and promote global best practices and Standard Operating Procedures (SOPs).

  • Develop and maintain metrics and KPIs to monitor the performance of global programs, identify trends, and measure progress towards operational goals.
  • Identify opportunities for process optimization and efficiency gains, and collaborate with cross-functional teams to implement solutions.
    • Identify opportunities for margin increases and risk reduction.
    • Create ideas to improve our systems (e.g. Flex Platform and ECRM Database)
    • Participate in User Acceptance Testing (UATs) for the Flex Platform.
  • Leverage tools and systems to streamline operations, enhance data visibility, and automate repetitive tasks wherever possible.

·        Create surveys for internal stakeholders to gather feedback

  • Create and maintain documentation and training resources for local teams


  • You are an adept ‘systems thinker’ – naturally curious about how things are designed and built
  • You have an interest happenings in other parts of the world, and have an appreciation for other cultures and people.
  • You are an expert with Microsoft Excel, Salesforce CRM, the Enel X Flex platform.
  • You thrive on-short term high energy projects, joining teams for short periods of time and then moving on to the next project while maintaining your network within the business.
  • You have experience managing multiple programs and stakeholders at all levels of the organization (GPL, Region and Country)
  • You have a demonstrated ability to manage high-stress situations calmly and effectively, in fact, you thrive in a fast-paced, open, flexible environment

Above and Beyond

  • You have experience as a Demand Response Operations (DRO) Analyst or Associate
  • You have 3+ years of experience in an operational role
  • You have a deep understanding of the demand response industry and power systems.
  • You have previously worked in energy management, power generation, demand response or related industries.
  • You are fluent in Spanish, Italian, Mandarin, Japanese or Korean.

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