Enel Spa

Who We Are 

Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. 

The Opportunity: 

Enel X is a world leader in demand response and energy efficiency solutions has an immediate need for a Customer Onboarding Intern working in the Customer Operations group. The mission of the Customer Onboarding team is to prepare & support commercial and industrial clients toward successful participation in demand response while delivering excellent customer service. The team manages each new client’s experience from the point of sale, through the customer’s first demand response dispatch. This includes customer education and facilitation of energy monitoring installation and setup. 

Interns on the Customer Onboarding Team support activities of enrolling new customers in demand response, improving the onboarding process, and communicating program details, expectations, and onboarding requirements to customers, as well as helping ensure the readiness of existing customers. 

The ideal candidate will have a strong desire to become versed in demand response markets and Enel X process & operational protocols.  

What You'll Do at Enel North America: 

Support Enel X customer success in North America: 

·       Contribute to important projects assigned by a Senior Project Manager 

·       Update and report critical information about new customer projects 

·       Learn and be able to explain general program rules and nuances to demand response customers. 

·       Assist Project Managers with ad hoc reporting, customer outreach, CRM (Salesforce) data-entry, etc. 

Process improvement: 

·       Become adept at navigating, reporting and bulk updating in CRM (Salesforce). 

·       Increase operational efficiency by creating new tools & optimizing existing processes. 

·       Learn to recognize inconsistencies or redundancies across processes and identify opportunities for standardization. 

Who You Are: 

·       Inquisitive and thorough with strong attention to detail 

·       Keen problem-solving / growth mindset 

·       Strong written and verbal communication skills; previous customer service skills are a plus 

·       Proficiency with Microsoft Office programs (esp. Excel, Visio, PPT) 

What You've Accomplished: 

Requirements 

·       Students actively enrolled in an accredited college or university  

Diversity, Equity & Inclusion: 

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com. 

The hiring range for this position is $22.00 per hour. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

 What Enel North America Offers You: 

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
• 401k with match fully vested as of day one. Enel-NA matches 80% of the first 5% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.