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Job ID 11479

Business Data Analyst

General Information

Country
Italy
State/Region
Lazio
City
Roma
Team
Customer Operations and Retail
Seniority
Expert (4-8 years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
21-Nov-2024
Expiration Date
05-Dec-2024
Company
ENEL X S.R.L.

Description and Requirements

If you want to change the face of energy, we are looking for a “Business Data Analyst” to join our “Customer Intelligence” team!

Who You’ll work with

You will join the Customer Intelligence Team of Enel X Global Retail that is in charge of creating Advanced Analytics and providing actionable insights to drive business growth and optimize our marketing and sales strategies.
What You’ll do
• Develop and maintain an accurate and up-to-date data model to support business analyses and strategic decisions.
• Analyze and interpret customer data to identify trends, behaviors, and market opportunities, such as predicting churn and identifying potential up-selling and cross-selling opportunities.
• Improve current ongoing analyses on segmentation, churn, and customer base propensities by researching new analysis methods and implementing them for optimal performance.
• Research and analyze new ideas to optimize our customer studies and processes.
• Actively collaborate with various stakeholders to translate complex insights into concrete recommendations for retail teams and ensure alignment with business strategies.
• Monitor marketing campaign performance and provide recommendations to optimize their effectiveness and define and monitor actions on the customer base to increase its value and loyalty, optimizing business margins in line with company targets.

What You’ll bring

Minimum qualifications needed for this role are:
• Excellent knowledge of data analysis techniques and at least one programming language (e.g. Python) and SQL to extract value from data.
• Advanced skills in Excel and BI tools (Power BI) to effectively visualize and communicate business insights.
• Ability to set up a business case to evaluate the return of an action on a set of customers and their value evolution over
• Ability to bridge the gap between technical and non-technical stakeholders, ensuring effective and inclusive communication.
• Ability to translate complex insights into clear, concise, and actionable recommendations, tailoring the message to the target audience.
• Ability to tackle challenges related to data quality, analysis, and technical difficulties, finding innovative and pragmatic solutions.
• Curiosity and continuous learning.
• Ability to critically evaluate data, identify biases, and ensure reliable and robust insights.
• Communicate results clearly, simply, and effectively.
• Master's degree in a quantitative field (Mathematics, Statistics, Computer Science, Data Science, or similar).
• A Ph.D. is considered a strong plus.
• 4-8 years of professional experience as a Data Analyst or Data Scientist
• Experience in managing and analyzing pricing strategies, with a particular focus on margin dynamics, price setting, and churn management.
• Experience in managing data-driven projects on customer centricity.
• Advanced experience in Excel and BI and Data Visualization tools (e.g., Power BI).
• Advanced experience with SQL.
• Experience in scripting languages or statistical tools (Python, R, SPSS, ...) and major machine learning libraries is considered a strong plus.
• Experience with Git is considered a strong plus.
Fluent English, speaking and writing; Spanish is a great plus

Why join us?

• Permanent employment contract
• Health insurance and supplementary pension fund
• Life-long learning
• Development and empowerment paths
• Corporate welfare for better work-life balance (parenting support, daycare, extra parental leave etc…)
• Benefits with dedicated offers and conventions (meal vouchers, travel, transport, sports, culture, energy etc...)

Location: Rome (Italy)

Diversity, Equity, Inclusion and Selection Process

This opportunity is open to all candidates, we care about everyone unicity since a diverse workforce is an innovation lever.
Our selection process is customized for each role and includes an interview with our recruiters and/or an attitudinal assessment and a meeting with our business line colleagues for a technical evaluation. If you are in line with the job description, the recruiting team will contact you, providing you with additional information about the recruiting process.
We are looking for people who embody our values: Trust, Respect, Innovation, Proactivity and Flexibility.
Are you ready to make a difference and grow with us? Apply now and join us in leading the energy transition within the Customer Intelligence team!

Who we are

Enel Spa
We’re a global leader in energy generation, distribution, and sales, as well as the largest private renewable energy operator, thanks to our wind, hydroelectric, photovoltaic, and geothermal plants.
We generate, deliver, and sell energy in 28 countries across Europe, the Americas, Africa, Asia, and Oceania, with an unwavering commitment to the development of territories, local communities, and customers.
We’re engaged in ensuring ever-more efficient, resilient, and digitalized electrical grids, with the highest service standards, by managing a network spanning 1.9 million kilometers and investing in storage systems to integrate renewable production, stabilize the electrical system, and allow for the management of the intermittency of renewable sources.
Innovation and sustainability are part of our Strategic Plan: we invest in new technology and new ways to develop and operate energy facilities, grids, and customer-focused services, fostering a more conscious energy use.
With an installed capacity of over 86 GW – 62 GW of which from renewable sources - and 60 million worldwide customers, we work for a fair energy transition and a clean electrification process, thanks also to our reliable and accessible electric mobility services and a network of 26,200 public charging stations.
Curious about us? Explore here www.enel.com