Enel Spa

Who We Are

Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

The Opportunity:

Enel X has a need for a Customer Support Intern to join our talented and energetic Global Support team. In this role, you will participate in the team’s mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customers. You are the internal voice of the customer and will help to solve challenging customer issues in a dynamic, collaborative team environment. 

The ideal candidate has demonstrated interpersonal and communication skills and is eager to learn about the energy and software industries. Successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. This role offers the opportunity to learn about Enel X’s demand response programs and core operational processes and develop business acumen. 

What You’ll Do at Enel:

Responsibilities, include, but not limited to: 

·         Respond to and escalate inbound customer requests through standard phone and email channels 

·         Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues 

·         Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time 

·         Establish productive, professional working relationships with internal departments 

·         Identify and detect opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them 

Who You Are:

·         Experience with SalesForce.com or CRM systems 

·         Problem-solving and time-management skills 

·         Prior experience in customer service, preferred 

·         Prior experience within and/or passion for the clean tech sector, preferred 

What You’ve Accomplished:

·         Student actively enrolled in an accredited college or university  

EEO Statement

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.

What Enel Offers You:

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:

• 401k with match fully vested as of day one. Enel-NA matches 80% of the first 5% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Home office set-up stipend
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

o    An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy.  The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.