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Job ID 12840

Demand Response Operations Intern

General Information

Country
USA
Team
Customer Operations and Retail
Seniority
Junior (0-1 years of experience)
Job Type
St./Trainee/Intern
Hire Type
Full-Time
Work Regimen
Remote
Posting Date
02-Oct-2024
Expiration Date
06-Jan-2025
Company
Enel North America, Inc

Description and Requirements

Who We Are

Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

The Opportunity:

The Demand Response Operations Intern works with Demand Response Operations team in the Network Operations Center in Boston. Our team helps deliver on North American demand response program commitments by leading implementation, managing execution, and coordinating operational support for Enel X’s demand response programs.

The ideal candidate will have a strong desire to become well-versed in demand response markets, our proprietary software systems, and operational protocols. You will support the Demand Response Operations team in implementing new demand response programs, engage and educate our customers, build tools that automate and streamline demand response processes.

We will provide you with the opportunity to learn about the intricacies of demand response market operations, take on serious projects with real business impacts, flex your analytical and process improvement muscles, work with the best team in the industry, and develop lifelong professional connections.

OVERVIEW

What You'll Do at Enel North America:

Responsibilities, include, but not limited to:

Support Enel X customer success in demand response and demand management programs

Support outbound customer communication efforts, including direct outreach to customers before, during, and after demand response dispatches.

Support maintenance and improvement of systems/platforms, workflows, and tools, including identification and resolution of issues impacting program execution

Analyze demand response and demand management risks and results

Run demand response program health reports to identify and communicate operational risk; manage exception-handling processes for product configurations

Support post-dispatch performance analysis and communicate to broad group of stakeholders

Support ongoing training and process optimization initiatives

Maintain and update processes that increase operational efficiency and improve customer service delivery

Leverage systems understanding to drive improvements to hardware and software performance

Develop training materials for internal teams to consistently deliver top notch service.

Support cross-functional strategic initiatives as appropriate

Who You Are:

Students actively enrolled in an accredited college or university

 

What You've Accomplished:

Proficiency with MS Office programs

Competency with SForce Connect or similar technology

Excellent analytical skills and ability to manipulate large data sets

Experience in energy management, power generation, and related technologies, preferred

Experience in a customer-facing or field operations role, preferred

Diversity, Equity & Inclusion:

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.

What Enel North America Offers You:
The hiring range for this position is $22.00 per hour. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.
  • Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
  • Benefits are effective as of day one!
  • Some additional perks to working with Enel North America include:
    • 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
    • Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
    • Paid leave programs
    • The opportunity to grow and develop your career with the support and mentorship of senior leaders.
    • The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
  • An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy.  The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.