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Job ID 14547

Field Service Project Manager

General Information

Country
USA
Team
Retail
Seniority
Expert (4-8 years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Remote
Posting Date
09-May-2025
Expiration Date
16-May-2025
Company
Enel North America, Inc

Description and Requirements

Who We Are:
Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions.

As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada.

For nearly 25 years, we've reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas.

We are a smart and passionate team working together to build the Enel North America that we want for the long-term – one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we'll get there together.

The Opportunity:
The Field Service Project Manager will be responsible for overseeing the ongoing operations and maintenance (O&M) of our EV Chargers throughout the US and Canada. The Field Service Project Manager (FSPM) will also champion and deliver on key business initiatives in an effort to reduce costs and increase efficiencies within operations.

Your mission is to work collaboratively with our EV Charges, customers, contractors, and a wide range of internal business and technology teams to successfully maintain the uptime our projects within the US and Canada.
 
What You'll Do at Enel North America:
Customer Success - Cultivate a culture of customer success among team members and partners throughout the O&M stages of the customer lifecycle:
  • Ensure internal/external customer satisfaction by responding to requests in a timely manner
  • Proactively communicate Field Service expectations with OEM’s and vendors to insure maximum uptime of Battery Storage (BESS) projects
  • Communicate status updates to our customer contacts related to maintenance requests and vendor scheduled dates
Technical O&M Management - Work with customers, vendors/contractors, and internal company stakeholders to define, scope, and implement repairs:
  • Develop and comply with standardized workflows to effectively manage O&M responsibilities within the contracted scope, timeline, and cost to ensure a first-class customer experience/product
  • Network with technical teams to define system improvements in order to optimize operations and improve the customer experience
  • Occasionally conduct site surveys of our customer facilities to determine issue root cause and suggest necessary improvements
  • Create Scope of Work based on input for the EV charges, customer request, and/or site survey results where necessary
Field Service Management - Direct critical field service management functions:
  • Ensure timely work order completion at high quality including the prompt resolution of any related exceptions
  • Facilitate work order checkout and ensure compliance with all related quality assurance measures
  • Escalation of unresolved issues to the appropriate internal team for follow up and issue resolution
  • Oversight of contractor and OEM scheduling activity related to our customer base to ensure system uptime and customer satisfaction
  • Work with OEM’s and installation vendors to resolve warranty claims
  • Ability to review contract documents for information related to warranty periods by project and division of responsibilities
Field Technology Management - Oversee and direct field technology management functions with a focus on high uptime and reliability:
  • Network with upstream Project Engineers to identify possible improvements to installation and commissioning practices related to common equipment failures
  • Identify and promptly resolve all related exceptions; work collaboratively with other technical teams to determine root causes and develop preventative handling measures
  • Support and report on key operation initiatives including:
  • Optimize and document changes to established Field Services Storage O&M processes
  • Document newly created Field Services Storage O&M processes

Who You Are:
  • Proficiency reviewing contracts and RFPs;
  • Construction experience in Power Generation, Renewable Energy, or Industrial Engineering facilities;
  • Comfort with NEC code, as well as related codes such as IBC, NFPA 855 and UL standards 1741, 9540;
  • Experience hands-on installing, configuring and operating energy meters, inverters and industrial control devices and networking;
  • Experience with medium voltage interconnection design including transformer specifications, pad mounted and pole mounted equipment.
  • Ability and willingness to travel; 5% domestic and 5% international.

What You've Accomplished:
  • Bachelor’s degree in Engineering, or equivalent technical field experience related to Battery Storage and PV systems;
  • 5+ years’ experience in commercial/industrial energy projects in development, project management, product management, engineering or construction;
  • 3+ years’ experience with Energy Storage or Solar PV project development and design;
  • Project management skills including ability to handle ambiguity, multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail;

Diversity, Equity & Inclusion:
Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.
 
What Enel North America Offers You:
The hiring range for this position is $80,300.00 - $110,400.00 a year. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards. 
  • Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
  • Benefits are effective as of day one!
  • Some additional perks to working with Enel North America include:
    • 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
    • Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
    • Paid leave programs
    • The opportunity to grow and develop your career with the support and mentorship of senior leaders.
    • The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
  • An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

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