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Job ID 18618

Gridspertise - Lead Service Designer

General Information

Country
Spain
State/Region
Madrid
City
Madrid
Team
Grids and Innovability
Seniority
Expert (4-8 years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
14-Oct-2025
Expiration Date
02-Nov-2025
Company
GRIDSPERTISE IBERIA S.L.

Description and Requirements

The Solutions unit within Gridspertise is looking for a Lead Service Designer.

Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day.

Today, the Gridspertise Group operates globally in Italy, Spain, the Nordic countries, the Netherlands, Latam and beyond.

By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, driving transformation across the industry and society.
Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market.

Join us and be part of the team that’s revolutionizing smart grids!

What you will do:

As a Lead Service Designer, you will orchestrate phygital services connecting frontstage, backstage, and real world touchpoints, turning complex journeys into measurable, repeatable outcomes. You will:

  • Own the service vision and quality bar across a set of products, from discovery to delivery, with clear decision rights on methods, artifacts, and service standards;
  • Lead end to end service design for complex B2B workflows, turning insights into personas, JTBD, journey maps, and blueprints;
  • Run the core rituals for speed and quality, including discovery kickoffs, blueprint reviews, critiques, and readiness checks;
  • Turn research and operational data into clear decisions and measurable experiments that de risk change before rollout;
  • Plan and facilitate workshops and co creation sessions with internal stakeholders, customers, and vendors;
  • Validate solutions with usability testing, service pilots, and field feedback, then iterate quickly to land high fidelity outcomes;
  • Drive phygital service orchestration, connecting digital journeys with devices, installations, field operations, logistics, and support;
  • Use synthetic users to pressure test journeys and phygital workflows, calibrating against real studies and using results to target the next experiments.

Who you are:

Degree in Service Design, Interaction Design, HCI, Product Design, or a related field, with:

  • 6+ years designing end to end digital services and products in complex or B2B domains;
  • Portfolio that demonstrates service blueprinting, interaction design depth, information architecture, and systems thinking;
  • Hands on experience partnering with engineering to ship high fidelity experiences with accuracy and quality;
  • Confident running discovery, mapping journeys and flows, prototyping at multiple fidelities, and testing with users;
  • Comfortable balancing strategy and hands on execution while managing multiple priorities;
  • Deep grasp of product methods to turn outcomes into experiments, measurable metrics, and roadmap decisions;
  • Experience in phygital ecosystems such as industrial, utilities, retail, logistics, or connected hardware, and experience integrating AI into research and insight generation processes is considered as a plus.

What we look for in you:

We are looking for a candidate who embodies deep collaboration and openness, commitment to development, sound decision-making, a smart and lean approach, and broad perspective.

What we offer:

  • Permanent contract in Madrid;
  • Personal growth and programs of empowerment;
  • Flexible and remote work options in accordance with organizational needs.


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