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Job ID 13376

Gridspertise - Senior Service Designer

General Information

Country
Italy
Team
Digital Solutions
Seniority
Expert (4-8 years of experience), Senior (8+ years of experience)
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
30-Oct-2024
Expiration Date
24-Nov-2024
Company
Gridspertise s.r.l.

Description and Requirements

The Digital Solutions unit within Gridspertise, reporting into the Head of User Experience, is looking for a Senior Service Designer.

At Gridspertise, we’re not just keeping up with the future – we’re creating it.

As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day.

By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, fostering change across the industry and society.

Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market.

We are looking for highly motivated, talented, and visionary individuals eager to shape the electric future with us.

Join us and be part of the team that’s revolutionizing smart grids!


About Digital Solutions:

Digital Solutions is a highly strategic and crucial department for our product-focused company.

It was initiated with the aim of providing a modern and innovative suite of software & data solutions aligned with the Company portfolio strategy and with internal operational needs.

A lot goes through here: following the Gridspertise strategy and prioritization, Digital Solutions is in charge the entire design and execution of the Software 
solutions roadmap!


What you will do:

As Senior Service Designer in the Digital Solutions department, you will handle all activities related to:

  • Conducting qualitative research to understand user needs and business requirements;
  • Developing service blueprints, journey maps, and ecosystem maps to visualize service processes and identify areas for improvement;
  • Collaborating with stakeholders to design and prototype service concepts that solve real user problems;
  • Testing and iterating on service concepts based on user feedback and testing results;
  • Facilitating workshops and co-creation sessions with stakeholders, customers and users to generate insights and ideas;
  • Presenting research findings and design concepts to various audiences, including executives and cross-functional teams;
  • Staying current with industry trends, best practices, and emerging methodologies in service design.

Who you are:

Bachelor’s or Master’s degree in Service Design, Interaction Design, Human-Computer Interaction, or a related field with:

  • Proficiency with service design tools and methodologies, such as service blueprints, journey mapping, and system mapping;
  • Strong understanding of UX principles and human-centered design;
  • Experience conducting qualitative research, including in-depth interviews, focus groups, and ethnographic studies;
  • Experience with prototyping and testing service concepts;
  • Experience in agile product methodologies;
  • Advanced proficiency in both written and spoken English.

What we look for in you:

  • Deep collaboration & openness;
  • Engagement & development;
  • Decision-making skills;
  • Smart & lean approach;
  • Think bigger;
  • Customer orientation.

What we offer:

  • Permanent contract in Madrid;
  • Attractive compensation pack;
  • Extensive flexible and remote work options in accordance with organizational needs;
  • Corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more:
  • Multiple options to grow in an international environment.


We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27